In accordance with The EU General Data Protection Regulation (EU 2016/679) and The Data Protection Act 2018 we are identified as a Data Controller, however there may be occasions where we are also identified as a Data Processor.
WHO ARE WE?
King Communications is a dynamic Irish company established in 1997 to provide managed services to the Vodafone Group. Our registered address is located at Main Street, Killeshandra, Co Cavan, Ireland. In partnership with Vodafone, we have built a retail channel offering a comprehensive range of advanced voice, data, broadband and TV services to residential and corporate customers.
Our retail outlets are strategically positioned in Ulster, Leinster, Connacht, and Munster and offer customers high quality products, services, and support at a local level through the knowledge and expertise of our retail consultants.
HOW WE COLLECT INFORMATION ABOUT YOU
When you browse our website www.kingcommunications.ie we may ask for personal information (such as your name, email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e., .co.uk and.com), your browser type the country where your internet service provider is located, the pages of our site that were viewed during your visit and search terms that you used. This information is only used for our own research and to improve our service to you. Your IP address is also used to gather broad demographic information. We will also collect personal information when you
- Buy and use any of our products and services
- Use our network or other Vodafone products and services
- Register for a product or service
- Subscribe to newsletters, alerts, or other services from us
- When you contact us to ask for information about a product or service
- When you take part in a competition, prize draw or survey
- When you have given permission to other companies to share information about you
- When you are the customer of a business that we acquire
We may also collect personal information from certain organisations, where appropriate. These include fraud-prevention agencies, business directories, and credit reference agencies. We may also collect personal information from other companies, or business or joint venture partners in addition to our third-party suppliers and contractors.
We will process personal information in connection with the services and products that we provide. This information includes, your name, email address, phone number and any other data that itself can identify or, when associated with the above information may identify you as a specified individual.
The personal information that we collect enables us to respond effectively to requests for our customised services and products.
We use the social media platforms of Facebook, Twitter, and Instagram, personal information may be collected through theses channels.
HOW WE USE YOUR PERSONAL INFORMATION
King Communications will use your information for a variety of purposes as detailed below:
- To provide our products and services to you
- To communicate with you about events
- To provide you with information you request from us
- To register you a customer
- To process payments and bills
- Dispute resolution
- To market our products and services (when we are in receipt of your consent)
- In response to legal and regulatory requests we will process personal information
The above list is not exhaustive.
OUR LEGAL BASES TO PROCESS YOUR PERSONAL INFORMATION
We detail below our identified legal bases to process your personal information:
- Processing is necessary for the performance of a Contract to which the Data Subject is party or to take steps at the request of the Data Subject prior to entering a Contract.
- Legal Obligation
- Legitimate Interest of the Data Controller
- Vital Interest of a Data Subject or another natural person
- Public Interest
SHARING OF PERSONAL INFORMATION
King Communications is a Partner and Agent of Vodafone Ireland, who in turn are part of the Vodafone Group. Your personal information may be shared with the Vodafone Group to enable us to provide some of our services. Personal information may be shared with Vodafone companies outside of the EU. In such circumstances we ensure that the appropriate contractual agreements are in place to ensure that your personal information is protected in accordance with EU GDPR legislation. Your personal information may be shared with other companies who are acting on Vodafone’s behalf to provide a service to you. Contractual agreements are in place to ensure the required level of protection.
We will also share your personal information when we are legally obliged. Personal information will not be rented or sold to third parties in addition personal information will not be shared with third parties for marketing purposes. There may be occasions when it is necessary for our third-party stake holders to access your personal information to enable us to provide our services to you. In such circumstances we will ensure that all appropriate measures have been implemented to prohibit and restrict “unauthorised access” to personal information. Third Party Stakeholders may be granted access to personal information for specific purposes only and access to data will be afforded on a highly restricted basis. King Communications will also ensure that all appropriate Data Processing Agreements have been implemented. We identify below some of our Third-Party Stakeholders who may on occasions require access to personal information (for specific purposes), this list however, is not exhaustive.
- Web Hosting Provider
- IT Support Provider
- Digital Platform Providers
- Working Partners and Third -Party Stakeholder’
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We process and retain personal information to meet our legal and regulatory requirements and for as long as necessary to enable The Dublin Province of the Redemptorists to provide our services to you. Personal information will not be retained for longer than is considered necessary for these purposes. For further information on our retention schedules, a copy of our Retention Policy is available upon request.
HOW WE KEEP YOUR INFORMATION SAFE
King Communications is committed to the protection and security of your personal information. We use a variety of security technologies and procedures to protect your personal information from, unauthorised use and access, accidental loss, unlawful destruction, alteration, unlawful disclosure. As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our data base or can we guarantee that information that you supply will not be intercepted while being transmitted to us over the internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and procedures and review our systems and we will implement additional security features as new technologies become available. Any transmission of personal information is at your own risk. When we receive your personal information, we use appropriate security measures to prevent your personal information from being compromised in any way. When you contact us to ask about your personal information, we may ask you to identify yourself, this is to help protect your personal information.
We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not access, use, or provide any personal information on www.kingcommunications.ie or through any of its features. If we learn that we have collected or received personal information from a child under 13, without parental consent, we will delete that information.
King Communications use Google Analytics to analyse the performance of www. kingcommunicationsie. The information Google Analytics gathers using our website’s cookies generate generic reports about the use of our website. The information generated by the Cookie about your use of the site (including your IP address) will be transmitted to and stored by Google on servers in the U.SA. You can opt out of the use of Google Analytics by installing the browser plug in https://tools.google.com/dlpagw/gaoptout
Your Personal information Rights
In accordance with The EU General Data Protection Regulation (EU 2016/679) and The Data Protection Act 2018 you are afforded the following rights in certain circumstances. However, not all “Rights” are absolute, and exemptions may apply.
Right of Access: You have the right to obtain confirmation from us whether or not we process personal information about you and where that is the case, access to the personal data, including the purposes of the processing and the categories of personal data concerned. The recipients or categories or recipients to whom the personal information have been or will be disclosed.
You may also submit a written request for a copy of personal information you believe we may be processing about you. Upon such a written request, King Communications will verify the validity of the request for security purposes. Your subject access request will be responded to within thirty days, However, where the request is unreasonable, or onerous such requests will be responded to within 60 days. Further information relating to Rights of Access is detailed in our separate Subject Access Request Policy, a copy of this policy is available upon request.
Right to Rectification: You have the right to the rectification of inaccurate personal information about you without undue delay.
Right to Erasure: You may ask us to delete your personal information, however this is not an absolute right and any such request will be considered in connection with our legal obligations and under the legal framework of the EU GDPR
Right to Restricting and Objecting: You have the right to restrict or object to us using your personal information.
Right to Data Portability: Upon your written request, where possible we can share a digital copy of your personal information with you or another organisation.
If we are processing information based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
How to contact us
Should you have any questions regarding how we process your Personal Information please send an email to firstname.lastname@example.org
You can also address any queries to: The Data Protection Compliance Officer, King Communications, Main St, Killeshandra, Co Cavan , Ireland.
The Data Commissioners Office can be contacted at www.dataprotection.ie